Shipping and warranty

SHIPPING for SBD instruments

Shipping Worldwide is possible

Every instruments are sent in very (very) good conditions in hard box with protections.

International Shipping conditions

For an available instrument, delay is more than one week.
BUT customs authorities can stop package for unknown reason.
I do my best to reduce delay !

France Shipping conditions

For an available instrument, delay is 72h max.

Warranty

Warranty – 14 days
Your right to try out

YOU MUST CONTACT ME BEFORE YOU RETURN.

We will analyze together the problem(s) noticed. I may ask you for videos or photos for a better understanding.

You benefit from a 14-day trial period, from the date of receipt of your order, by buying exclusively by internet, according to the commercial law in force in the EU (articles).

You are responsible for the round trip expenses. Customs taxes as well.

Incomplete, worn, damaged or soiled products are charged or not accepted on critical cases. The item must be returned in its original packaging within 14 days.

All prior refund estimates are absolutely not contractual. I estimate and refund after checking the musical instrument. Some minor problems may be charged for repair in order to resell the instrument in the future in good conditions as Beta stock. Are chargeable for repair of scratches, cracks, electronic disconnection, dirt, missing parts …

Example :
You buy a Sylent-or 1500 dollars including the shipping price of 100 dollars. Following the study of the problem(s), you pay the return shipping costs. The instrument is received within 14 days with important scratches on the neck. I film the unpacking for proof. You are refunded:
1500 dollars initial price – 100 dollars shipping costs one way – 300 dollars repairs scratches varnish – bank charges taxes = 1100 dollars maximum (depending on bank charges).

Estimated shipping costs

Estimate made for a Sylent-oud Basic model worth 1200 dollars sent to the capital by Chronopost International delivered in 2 to 7 days.
A confirmation will be issued for each instrument requested.

France
Germany
Spain
Greece
The Netherlands
Portugal
United Kingdom
Canada Montreal
Canada Vancouver
Switzerland
USA new york
Argentina
India
Lebanon
Morocco
Turkey
USA Los Angeles
Egypt
Saudi Arabia
Barhein
Brazil
United Arab Emirates
Qatar
Tunisia

60 Dollars
70
70
70
70
70
70
145
145
145
145
175
175
175
175
175
175
175
175
175
175
175
175
215

Where are the SBD musical instruments?

International shipments of Sylent-oud or other SBD musical instruments are possible. All packages are under high warranty to avoid problems in case of loss. Each package is always tracked to the receiver. Below is the world map of destinations already completed.