Terms of Sale, Shipping & Warranty

1. Ordering

Each instrument is carefully handcrafted in my workshop, either in small batches or made to order.

Your order is confirmed upon receipt of a 50% deposit of the total purchase price.

The remaining balance must be paid before your instrument is shipped.

If you decide to cancel your order, the refund policy for the deposit depends on the stage of production and will be explained at the time of purchase.

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2. Production Time

Most instruments are built and ready for shipment within 1 to 6 weeks.

Production times are provided as estimates and may vary depending on workshop workload, custom requests, or material availability.

A more precise estimate will be provided when your order is confirmed.

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3. Payment

Accepted payment methods are listed on the “Order” page.

All prices are displayed in Euros (€).

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4. Shipping

Worldwide Shipping

SBD instruments can be shipped to most countries worldwide.

Each instrument is thoroughly inspected before shipment and carefully packed in a rigid protective case designed for safe international transportation.

Every shipment includes a tracking number and is fully insured for its declared value.

Delivery Times

• France: usually within 72 hours for instruments in stock.

• International: typically from one week, depending on the destination.

Delivery times are provided by the carrier and may occasionally be extended due to customs inspections or circumstances beyond my control.

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5. Shipping Costs & Customs Duties

Shipping charges include:

• professional protective packaging;

• preparation of your instrument;

• transportation;

• full shipping insurance.

The final shipping cost depends on the destination, package weight and insured value of the instrument.

A precise shipping quote will always be provided before your order is confirmed.

For deliveries outside the European Union, customs duties, import taxes or customs clearance fees may apply. These charges are determined by your country’s customs authorities and remain the responsibility of the buyer.

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6. Receiving Your Instrument

Please inspect your package carefully upon delivery before signing for it whenever possible.

If you notice any visible damage to the package, take photographs immediately and contact me as soon as possible so that a claim can be opened with the shipping carrier if necessary.

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7. Right of Withdrawal

For online purchases, the right of withdrawal applies in accordance with the applicable consumer protection laws.

Please note: instruments that are custom-built or personalized may not qualify for the statutory right of withdrawal, depending on the applicable legislation.

Before returning any instrument, please contact me first so we can discuss the best solution.

Returned instruments must be shipped in their original packaging and adequately protected.

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8. Legal Warranty

All instruments are covered by the applicable legal warranties, including protection against manufacturing defects and hidden defects where required by law.

If you believe your instrument has a manufacturing defect or does not conform to your order, please contact me as soon as possible so that we can find the most appropriate solution.

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9. SBD Warranty

Every instrument is built with great care and attention to detail.

If you experience any issue after receiving your instrument, please contact me before attempting any repair or returning the instrument.

In most cases, a few photographs or a short video are enough to identify the issue and resolve it quickly.

My goal is always to provide the simplest and most satisfactory solution.

This warranty does not cover:

• normal wear and tear;

• accidental damage, drops or impacts;

• damage resulting from improper use or storage;

• modifications or repairs carried out without my prior approval.

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10. After-Sales Support

I remain available after your purchase to answer any questions regarding setup, maintenance or general use of your instrument.

Please don’t hesitate to get in touch. Many issues can be resolved quickly without returning the instrument.

My goal is for you to enjoy your SBD instrument for many years to come.

11. Consumer Mediation

If a dispute cannot be resolved directly, I encourage you to contact me first so that we can try to reach an amicable solution.

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, consumers may refer unresolved disputes to the following consumer mediation body after first submitting a written complaint.

MÉDIATION CONSOMMATION DÉVELOPPEMENT (MED CONSO DEV)

The mediator can be contacted:

• online: www.medconsodev.eu

• or by post:

MÉDIATION CONSOMMATION DÉVELOPPEMENT (MED CONSO DEV)
Centre d’Affaires Stéphanois – Immeuble L’Horizon
Esplanade de France
3 rue J. Constant Milleret
42000 Saint-Étienne
France