Terms and conditions of sale
Orders, payments and deadlines
Any order will be considered as confirmed upon receipt of a deposit of 50% of the total amount of the instrument. This reservation deposit is recoverable at 25% of the total amount in case of withdrawal by the buyer.
The remaining 50% must be paid upon delivery of the instrument.
As an indication, the manufacturing and delivery times of my instruments are generally between 1 to 6 weeks. A more precise estimate will be defined at the time of the order.
The different methods of payment are described here
If you live outside the European Union, customs taxes may be added to the receipt of your instrument. These taxes are variable. They depend on the carrier and the laws of your country.
I pay at each transaction taxes in France of about 20% for the development of France and French social rights. That’s why the external taxes are to be paid by the buyer because they participate to the economy of his country.
My prices do not include customs taxes. Thank you for your understanding
SHIPPING for SBD instruments
Shipping Worldwide is possible
Every instruments are sent in very (very) good conditions in hard box with protections.
International Shipping conditions
For an available instrument, delay is more than one week.
BUT customs authorities can stop package for unknown reason.
I do my best to reduce delay !
France Shipping conditions
For an available instrument, delay is 72h max.
Estimated shipping costs
Basically, I count the price of transport + 50 euros for my preparation and the material.
To estimate the price of a delivery, it depends on the transport companies, the destination, the weight, the price of your instrument for 100% loss coverage … The price changes a lot.
In general, a basic Sylent-oud costing 1100 euros with a 100% loss coverage for France costs 60 euros, 170 euros for Los Angeles USA, 250 euros for Saudi Arabia …
Please tell me your city and country to estimate the global price.
Warranty – 14 days
Your right to try out
YOU MUST CONTACT ME BEFORE YOU RETURN.
We will analyze together the problem(s) noticed. I may ask you for videos or photos for a better understanding.
You benefit from a 14-day trial period, from the date of receipt of your order, by buying exclusively by internet, according to the commercial law in force in the EU (articles).
You are responsible for the round trip expenses. Customs taxes as well.
Incomplete, worn, damaged or soiled products are charged or not accepted on critical cases. The item must be returned in its original packaging within 14 days.
All prior refund estimates are absolutely not contractual. I estimate and refund after checking the musical instrument. Some minor problems may be charged for repair in order to resell the instrument in the future in good conditions as Beta stock. Are chargeable for repair of scratches, cracks, electronic disconnection, dirt, missing parts …
You buy a Sylent-or 1500 euros including the shipping price of 100 euros. Following the study of the problem(s), you pay the return shipping costs. The instrument is received within 14 days with important scratches on the neck. I film the unpacking for proof. You are refunded:
1500 dollars initial price – 100 dollars shipping costs one way – 300 dollars repairs scratches varnish – bank charges taxes = 1100 dollars maximum (depending on bank charges).
Where are the SBD musical instruments
International shipments of Sylent-oud or other SBD musical instruments are possible. All packages are under high warranty to avoid problems in case of loss. Each package is always tracked to the receiver. Below is the world map of destinations already completed.